Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Reset Issue

I have tried to factory reset my laptop multiple times but it gets to 47% and then says failed. If I try to stop and shut off my laptop and turn it back on, the HP logo flashes over and over and nothing loads. Someone help please!! How do I fix this?? 

Level 15
Level 15
17,967 17,912 1,673 3,940
Message 2 of 2
Flag Post
HP Recommended

Reset Issue


The Community can not provide any assistance without some details ...

So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC

Once you provide the needed details, someone will reply.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation