Reset my laptop. Now, it the startup screen loads for 2 rounds then restarts

Kielie · ‎12-01-2020

I reset my laptop yesterday. After doing what it needs to do, it showed the startup screen. It loaded for 1 and a half rounds then it restarted, and repeated the process endlessly.

WAWood · ‎12-02-2020

@Kielie

<Sigh> Every time I read one of these Factory-Reset-Failed posts I cringe and continue to wonder why everyone seems to think a factory reset is a miracle cure when, in many cases, it only serves to make things worse!

If a factory rest starts out OK and then halts part way through, that is nearly always an indication of a failing drive -- which is a hardware issue that a factory reset will do nothing to fix.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

Kielie · ‎12-04-2020

Hi! Thanks for your reply.

I was able to find a different solution while exploring the options when I tap F11 during startup.

Here's what I did:

After turning my laptop on, I repeatedly tapped on F11, selected one of the options that led me to an option of fixing startup problems. After my laptop rebooted, the problem was solved.