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‎11-26-2023 12:55 PM

HP Recommended
Product: HP Notebook - 17-by0055nr
Operating System: Microsoft Windows 11

I am in the process of resetting my late husband’s laptop and it has been at ‘64% installing’ for a day and a half. Is it safe to assume it’s stuck and should be turned off and back on??

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1 REPLY 1

‎11-26-2023 01:00 PM - edited ‎11-26-2023 01:02 PM

HP Recommended

Tap the ESC key when powering up and make sure the hard drive test and the memory test all pass.

 

You might be better off with a factory restore.  I suspect your product ID is 3ZH88UA#ABA

BeemerBiker_0-1701028796973.png

 

 

Go here and put in your product ID to get the original factory software

https://d34z73bbtpzgej.cloudfront.net/

 

You will need a 32gb flash drive.  It may be windows 10 instead of 11 but you can always upgrade.

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