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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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11-26-2023 12:55 PM
I am in the process of resetting my late husband’s laptop and it has been at ‘64% installing’ for a day and a half. Is it safe to assume it’s stuck and should be turned off and back on??
11-26-2023 01:00 PM - edited 11-26-2023 01:02 PM
Tap the ESC key when powering up and make sure the hard drive test and the memory test all pass.
You might be better off with a factory restore. I suspect your product ID is 3ZH88UA#ABA
Go here and put in your product ID to get the original factory software
https://d34z73bbtpzgej.cloudfront.net/
You will need a 32gb flash drive. It may be windows 10 instead of 11 but you can always upgrade.
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