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‎07-04-2024 09:10 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)

I have an HP laptop that I reset recently  and now it is not working right. It is hard to explain but things keep popping up, display does not show well and other things I do not know how to describe. Can someone please help? I can't afford to have it fixed.  THANKS!!

Category:
1 REPLY 1

‎07-04-2024 09:51 AM - edited ‎07-04-2024 09:55 AM

HP Recommended

Did you do a factory recovery?  Cloud recovery provides all the HP custom drivers.

Your model should have HP Cloud recovery as mentioned here quote:

 

HP Cloud Recovery Tool (Windows 10 and 11)

The HP Cloud Recovery Tool is an application developed by HP.  It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.

Download tool here  Microsoft Store
 
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Alternately check with site below (site does not always work☹️)
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

Click here for instructions.
Thank you for using HP products and posting to the community.
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