Restore Factory Settings HP Laptop 15-dw0081 wm

[DrmWvrSerenity]

I have downloaded the previous mentioned information to an pen drive. It gets halfway through the restore process and stops. Says unable to install and exits. I have re downloaded it on two other drives and still keep hitting the same issue. What can I do to fix this issue so it will reinstall the factory settings. I have an HP 15.6 laptop.  15-dw0081wm. 

[VikramTheGreat]

Hi @DrmWvrSerenity,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for getting back. Sorry to hear about the issue  on your HP 15-dw0081wm laptop when the recovery process fails midway:

Why This Happens

The restore process can stop if:

• The recovery image on the USB is corrupted or incomplete.
• The USB drive is not formatted correctly or is too slow.
• There are bad sectors on the internal drive.
• BIOS settings do not match the recovery environment.

 Recommended Steps

1. Use HP Cloud Recovery Tool

Instead of manually downloading, use the official HP Cloud Recovery Tool to create a fresh recovery USB:

• Download from HP: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
• Run the tool on a working Windows PC.
• Insert a 32 GB or larger USB drive (formatted FAT32).
• Create a new recovery USB.

2. Prepare Your Laptop

• Disconnect all external devices except the power and the recovery USB.
• Enter BIOS (F10 at startup) and: 
  • Enable UEFI Boot.
  • Disable Legacy Boot.
  • Ensure Secure Boot is enabled.
• Save and exit.

3. Run HP Hardware Diagnostics

Before retrying recovery:

• Press F2 at startup → HP PC Hardware Diagnostics.
• Run Storage Test (Quick + Extensive).
• If the SSD/HDD fails, recovery will not complete you’ll need a replacement drive.

4. Retry Recovery

• Insert the recovery USB.
• Press F9 at startup → Select USB device.
• Follow on-screen instructions.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat