Retrieving Windows BitLocker RecoveryKey

[Goldmann]

Hello HP-Community,
After contacting various Microsoft Technical Support Employees I am now here to search for help...
My HP Envy Notebook recently did an update (I do not know what exactly, as it seemed to be a regular fix or similar; indicated by the orange dot and extra shutdown option with the update) and does not boot ever since. The usual windows blue error screen comes up, asking me for the BitLocker Key. I followed the shown instructions on where to find that, but I could not find it anywhere in my MS account. That was not surprising as I do not remember to have ever enabled this function.
Wiping the system and setting up a new windows version is not an option, as there is very personally valuable data on my c: local drive.
The MS Support could not really help me, other than recommending to contact the manufacturer support (HP). I have spent a lot of time on research around the whole of this topic in order to find the solution myself, so in a forum I read that the BitLocker setup could have happened in the respective factory during the manufacturing process. The problem now is, that I have found no way to talk to any HP Support Employee to describe my problem and maybe get access to my BitLocker Key vsomehow via my Notebook manufacturer.
I have tried the Virtual Assistant twice now but that is absolutely useless.
Please let me know if there is any necessary information missing and I will add that!
Please somebody help me, as I desperately need my data from that drive!
Thanks a lot in advance!

[RodrigoB]

Hi,



Thank you for visiting the HP Support Community.



In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.



According to the Community's Rules of Participation:



4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.



Regards. Stay safe.