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Top Student
Posts: 5
Member Since: ‎08-21-2016
Message 1 of 8 (172 Views)

SECOND HP laptop died! Different users.

Product Name: Hp Pavillion
Operating System: Microsoft Windows 8 (64-bit)
This is our second laptop to go. First was hubbies and he is not easy on things. This was mine. I can have things for a decade with no issues.
My son played some hidden object games. Now it is doing great the same thing as the other. It says to install operating system. I don't have a disk. The software was installed when we bought it. Can we fix it or is this a second $500 doorstop? If so, we are never buying HP again!
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Provost
Posts: 36,873
Member Since: ‎11-12-2008
Message 2 of 8 (164 Views)

Re: SECOND HP laptop died! Different users.

[ Edited ]

 

The notebook has/had software on it to create Recovery Media and you should have received a prompt to make it after setting up the laptop. Are you certain you did not make recovery media when you first got it and maybe put it away forgotten? (wouldn't be the first time Smiley Happy ) If you made the media you can boot from it to reinstall Windows. If you didn't make it you can order from HP. >>Contact HP

 

You probably can order from your support page without calling. If you need help finding that page please post Model and Product number of the laptop.

How To Find Model/Product Number

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Top Student
Posts: 5
Member Since: ‎08-21-2016
Message 3 of 8 (125 Views)

Re: SECOND HP laptop died! Different users.

thanks for the reply. i don't remember making a disc. if we did , i have no clue where it is. i contacted support. will see what they say. can i make a disc off of a DIFFERENT registered HP we have and use THAT for the one that is malfunctioning? we have 3 HP laptops. 

 

Provost
Posts: 36,873
Member Since: ‎11-12-2008
Message 4 of 8 (117 Views)

Re: SECOND HP laptop died! Different users.

No, it has to be same model laptop to use Recovery Discs from it. But-I would get them made for that machine if you haven't.

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Top Student
Posts: 5
Member Since: ‎08-21-2016
Message 5 of 8 (114 Views)

Re: SECOND HP laptop died! Different users.

i contacted HP support. they want to charge me for support to talk them about the discs. TWO laptops. both Hp! we will NEVER buy HP again. done. 

Provost
Posts: 36,873
Member Since: ‎11-12-2008
Message 6 of 8 (110 Views)

Re: SECOND HP laptop died! Different users.

[ Edited ]

 

Sorry for the repeat but you must have missed this>> 

 You probably can order from your support page without calling. If you need help finding that page please post Model and Product number of the laptop.

> How To Find Model/Product Number

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Top Student
Posts: 5
Member Since: ‎08-21-2016
Message 7 of 8 (106 Views)

Re: SECOND HP laptop died! Different users.

HP Pavilion 17-e049wm  ... this is the model number .   

Provost
Posts: 36,873
Member Since: ‎11-12-2008
Message 8 of 8 (102 Views)

Re: SECOND HP laptop died! Different users.

The direct link to order Recovery Media for that model:

http://support.hp.com/us-en/mediaorder/HP-Pavilion-17-e000-Notebook-PC-series/5375409/model/5388070/...

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