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‎07-16-2020 01:18 PM - edited ‎07-16-2020 01:21 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy x360 and when I go to power it on I get an error: 

 

SMART Hard Disk Error

The SMART hard disk check has detected an imminent failure.

 

Hard Disk 1 (301)

 

So me being me, I ran diagnostics to see what the issue was.

The Faliure ID is GLN6JJ-8B8A66-GXGK7F-60EU03

 

Any Ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2020 03:42 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means that the hard drive is about to fail, or has failed and a new one needs to be installed.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05098448

 

After you replace the drive, using another Windows PC with W7 x64 or newer, create a bootable USB recovery drive using the HP cloud recovery tool, that will reinstall W10, the drivers and the software that originally came with your noteobook.

 

Here is an info link for how to use the utility...at the time of this posting, the link is not working.  Check back later.

 

https://support.hp.com/us-en/document/c06162205

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-16-2020 03:42 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means that the hard drive is about to fail, or has failed and a new one needs to be installed.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05098448

 

After you replace the drive, using another Windows PC with W7 x64 or newer, create a bootable USB recovery drive using the HP cloud recovery tool, that will reinstall W10, the drivers and the software that originally came with your noteobook.

 

Here is an info link for how to use the utility...at the time of this posting, the link is not working.  Check back later.

 

https://support.hp.com/us-en/document/c06162205

 

 

Was this reply helpful? Yes No
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