SYSTEM BOARD (00A)

[MMAZZANTE]

Salve, sono un vostro Partner di vendita,

un mio cliente ha acquistato circa 3 anni fa da me il prodotto 17-g103nl.

Mi è stato riportato con il seguente problema.

Compare all'avvio SYSTEM BOARD (00A)

e una volta premuto enter e avviato il sistema operativo non funziona ne la LAN ne la WLAN.

Il sistema operativo è stato ripristinato e l'errore persiste.

Cosa posso provare a fare.

[danny-r]

@MMAZZANTE

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

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Thank you for your understanding.

[MMAZZANTE]

Hi!

my cliete has the notebook hp 17-g103nl,

this device from this error: SYSTEM BOARD (00A) on start to notebook.

can you help me?

Thanks!

[Raj1788]

@MMAZZANTE

Welcome to the HP Support Community

You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other components.

Refer to this document: https://support.hp.com/in-en/document/c01443496 for Product Information Not Valid Error Displays before the Computer Starts.

If the issue persists, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!