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Honor Student
Posts: 2
Member Since: ‎12-07-2017
Message 1 of 4 (826 Views)

Screen says: Select boot image did not authenticate

[ Edited ]

I get the error of selected boot image did not authenticate. Press enter to continue. And i do and the screwn goes black

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HP Support Agent
Posts: 10,019
Member Since: ‎07-26-2016
Message 2 of 4 (729 Views)

Re: Screen says: Select boot image did not authenticate

 

Hi @Quinnklein

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you the error - "Selected boot image did not authenticate" and you want to retrieve your data,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Which Operating system do you have installed on the PC?

Have you attempted any steps on your own before posting on the HP Forums?

 

In the meantime, please try the steps mentioned on this link: Click here (or is that, what you are referring to?)

Please reply with the details for further assistance.

 

Eager to help!

Jeet_Singh
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎12-07-2017
Message 3 of 4 (717 Views)

Re: Screen says: Select boot image did not authenticate

I just need to know what to do and to have my laptop work for work
HP Support Agent
Posts: 1,260
Member Since: ‎10-12-2016
Message 4 of 4 (629 Views)

Re: Screen says: Select boot image did not authenticate

Hi @Quinklein ,

 

It looks like you were interacting with @Jeet_singh , but he is out for the day & I'll be glad to help you out, 
I'm the Barachiel & I'm at your service. 

 

Thank you for responding,
It's great to have you back Smiley Wink

 

Follow the steps below:

 

Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive.

 

Keep me posted with the results. Smiley Happy

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Regards,
Barachiel
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation