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‎02-12-2019 01:26 PM

HP Recommended
Product: Hp laptop dboo43na and a4

I messed up the setup details and now I cannot log on with user name and password please can you help

1 REPLY 1

‎02-13-2019 01:56 AM

HP Recommended

Hello @Matt75 

 

Welcome to the HP Support Community.

 

I assume this is a new computer or Windows may have been reinstalled (freshly installed) .

 

If this is the case, just restore the device back to factory default condition and set it up again >> here is how to do it >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&sfs=tdoc&lc=en

 

Hope this helps.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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