02-12-2019 01:26 PM
I messed up the setup details and now I cannot log on with user name and password please can you help
02-13-2019 01:56 AM
Welcome to the HP Support Community.
I assume this is a new computer or Windows may have been reinstalled (freshly installed) .
If this is the case, just restore the device back to factory default condition and set it up again >> here is how to do it >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net§ion=ccweb&sfs=tdoc&lc=en
Hope this helps.
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