cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 8
113
Flag Post

Short DST FAIL Id# MOEE BQHAA88 MFPWXF 60VMO3

HP Recommended
HP PAVILION 17 notebook pc
Microsoft Windows 8.1 (64-bit)

Failure id #

MOEE BQHAA88 MFPWXF 60VMO3

SLOW!!! on any process, can not open apps on screen clock has stopped at 7:03am this morning.

Able to Open task manager. No open apps, cpu appears to be functioning (1% about 1.5 GHz) memory 37%, disk 0 (C:D:) 100%, disk 1 (F:) 0%, wifi occasional activity.

 

I have data on c drive I need to recover

 

7 REPLIES 7
Highlighted
Level 15
Level 15
10,255 10,251 962 2,817
Message 2 of 8
Flag Post
HP Recommended

If the hard drive is/has failed, then it mostly is a loss of data.  Run the Diagnostics to find out.

To run the Diagnostics routine, start tapping the Esc key and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Already done, that is how I got the failure id#. 

It does not appear to be similar to common DST ID# that I have seen in other discussions

Reply
0 Kudos
Highlighted
Level 15
Level 15
10,255 10,251 962 2,817
Message 4 of 8
Flag Post
HP Recommended

From what I have seen the failure ID does not seem to repeat between various PC's.  So it seems it just generates a code, and they are not identifiable to a specific error.  But put it in here and the model number to see what that reports.

https://support.hp.com/us-en/eas/failureId?origin=gbudiagsite

 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Thank you for your attention to this, genuinely appreciated.

I Input the Error code and no real new information.

 

Is there other information that would be useful to report?

 

Is there anything I can do from task manager? I have desktop open but every process I have tried stalls (excepting task manager).

Reply
0 Kudos
Highlighted
Level 15
Level 15
10,255 10,251 962 2,817
Message 6 of 8
Flag Post
HP Recommended

With a failing hard drive, it needs to be replaced.  If you get it accomplished before it fails, the better, then you can save any data you might want/need.  If it fails, the all is lost.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Got it.

So my best move is to power down and take it into a service center to see if they can recover data and replace drive?

Reply
0 Kudos
Highlighted
Level 15
Level 15
10,255 10,251 962 2,817
Message 8 of 8
Flag Post
HP Recommended

If you are not doing the work yourself, then that is a good idea.  As far as I know, an HP service center will not save your data, but a local repair shop should be able to do that.  You can try the data recovery your self, if you choose.  But if you take it to a shop, make sure they attempt to do the data backup first before trying to do any other repairs.  OR to give you the old hard drive.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation