Sign in option locked due to failed attempts . No Face nor fingerprint option

[jcrew91]

HP 15.6 touchscreen AMD 5 rayzen 8 gb 512 gb 

No face nor fingerprint sign in option 

[jcrew91]

HP 15.6 touch screen amd 5 rayzen 8 gm memory 512 gb SSD 
Locked out due to failed attempts , please wait  two hours befire you try again , entered password but stated wrong password , wait another 2 hours? 

[Hawks_Eye]

Hi @jcrew91 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation clearly. It’s understandably frustrating to be locked out, especially when all sign-in options are disabled. 

Here's a structured approach to help you regain access:

1. Wait Out the Lockout Period

• Keep the laptop powered on and connected to a charger.
• Do not restart or shut down during the two-hour window, as this resets the timer.
• After two hours, try signing in again with the correct password.

 

2. Verify Password Accuracy

• If you're using a Microsoft account, confirm the password by signing in at account.microsoft.com.
• If the password works there but not on the laptop, proceed to the next step.

 

3. Reset Microsoft Account Password (if applicable)

• Visit Microsoft Account Password Reset.
• Follow the instructions to reset your password securely.
• After resetting, wait for the lockout period to end before trying again.

 

4. Use Safe Mode to Bypass Lockout

• Hold the Shift key and click Restart from the login screen.
• Navigate to: Troubleshoot > Advanced Options > Startup Settings > Restart.
• Press F5 to boot into Safe Mode with Networking.
• Try signing in from Safe Mode. If successful, you can reset your PIN or password from there.

 

5. Check for Windows Updates After Access

• Once signed in, go to Settings > Windows Update and install any pending updates.
• This helps prevent future lockout issues caused by system glitches.

If you're unsure whether you're using a Microsoft or local account, I can help you identify that once you're back in. Let me know if you'd like guidance on Safe Mode or password reset steps.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye