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I've been having some issues with Intel Dynamic Platform & Thermal Framework drivers. I have already described a part of my problem here however I have now discovered more issues that are directly linked to Intel DPTF.
Whenever I boot up my computer I get the following event report under System:
----------------------------------------------------------------------------------------------------------------------
Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 11-Dec-17 10:52:48
Event ID: 219
Task Category: (212)
Level: Warning
Keywords:
User: SYSTEM
Computer: DESKTOP-KSLV7OU
Description:
The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&1.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>212</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2017-12-11T09:52:48.690402000Z" />
<EventRecordID>35032</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="336" />
<Channel>System</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriverNameLength">24</Data>
<Data Name="DriverName">ACPI\INT3400\2&daba3ff&1</Data>
<Data Name="Status">3221226341</Data>
<Data Name="FailureNameLength">14</Data>
<Data Name="FailureName">\Driver\WUDFRd</Data>
<Data Name="Version">0</Data>
</EventData>
</Event>
I have checked ACPI\INT3400\2&daba3ff&1 in the Device Manager and found it under Intel Dynamic Platform & Thermal Framework Manager. This event appears once shortly after the computer boots up.
I have also been getting the following warnings under Application log which seem to be related to Intel DPTF services. These events happen ever 10-30 minutes.
----------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: DptfPolicyLpmService
Date: 11-Dec-17 10:52:58
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KSLV7OU
Description:
The description for Event ID 1 from source DptfPolicyLpmService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DptfPolicyLpmService
ConnectToDptfFrameworkDriver: SetupDiEnumDeviceInterfaces() failed.
Last error = [0x00000103]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DptfPolicyLpmService" />
<EventID Qualifiers="49154">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-11T09:52:58.278944800Z" />
<EventRecordID>2203</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security />
</System>
<EventData>
<Data>DptfPolicyLpmService</Data>
<Data>ConnectToDptfFrameworkDriver: SetupDiEnumDeviceInterfaces() failed.</Data>
<Data>Last error = [0x00000103]</Data>
</EventData>
</Event>
----------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: DptfPolicyLpmService
Date: 11-Dec-17 10:52:58
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KSLV7OU
Description:
The description for Event ID 1 from source DptfPolicyLpmService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DptfPolicyLpmService
ServiceStart: ConnectToDptfFrameworkDriver() failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DptfPolicyLpmService" />
<EventID Qualifiers="49154">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-11T09:52:58.694258300Z" />
<EventRecordID>2210</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security />
</System>
<EventData>
<Data>DptfPolicyLpmService</Data>
<Data>ServiceStart: ConnectToDptfFrameworkDriver() failed.</Data>
</EventData>
</Event>
----------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: DptfPolicyCriticalService
Date: 11-Dec-17 10:52:58
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KSLV7OU
Description:
The description for Event ID 1 from source DptfPolicyCriticalService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DptfPolicyCriticalService
ConnectToDptfFrameworkDriver: SetupDiEnumDeviceInterfaces() failed.
Last error = [0x00000103]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DptfPolicyCriticalService" />
<EventID Qualifiers="49154">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-11T09:52:58.278944800Z" />
<EventRecordID>2204</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security />
</System>
<EventData>
<Data>DptfPolicyCriticalService</Data>
<Data>ConnectToDptfFrameworkDriver: SetupDiEnumDeviceInterfaces() failed.</Data>
<Data>Last error = [0x00000103]</Data>
</EventData>
</Event>
----------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: DptfPolicyCriticalService
Date: 11-Dec-17 10:52:58
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KSLV7OU
Description:
The description for Event ID 1 from source DptfPolicyCriticalService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DptfPolicyCriticalService
ServiceStart: ConnectToDptfFrameworkDriver() failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DptfPolicyCriticalService" />
<EventID Qualifiers="49154">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-11T09:52:58.694258300Z" />
<EventRecordID>2208</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security />
</System>
<EventData>
<Data>DptfPolicyCriticalService</Data>
<Data>ServiceStart: ConnectToDptfFrameworkDriver() failed.</Data>
</EventData>
</Event>
----------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: DptfPolicyCriticalService
Date: 11-Dec-17 10:31:29
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KSLV7OU
Description:
The description for Event ID 1 from source DptfPolicyCriticalService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DptfPolicyCriticalService
ServiceMain: ServiceStart() failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DptfPolicyCriticalService" />
<EventID Qualifiers="49154">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-11T09:31:29.341033500Z" />
<EventRecordID>2078</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security />
</System>
<EventData>
<Data>DptfPolicyCriticalService</Data>
<Data>ServiceMain: ServiceStart() failed.</Data>
</EventData>
</Event>
----------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: DptfPolicyConfigTDPService
Date: 11-Dec-17 10:52:58
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KSLV7OU
Description:
The description for Event ID 1 from source DptfPolicyConfigTDPService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DptfPolicyConfigTDPService
ConnectToDptfFrameworkDriver: SetupDiEnumDeviceInterfaces() failed.
Last error = [0x00000103]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DptfPolicyConfigTDPService" />
<EventID Qualifiers="49154">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-11T09:52:58.278944800Z" />
<EventRecordID>2205</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security />
</System>
<EventData>
<Data>DptfPolicyConfigTDPService</Data>
<Data>ConnectToDptfFrameworkDriver: SetupDiEnumDeviceInterfaces() failed.</Data>
<Data>Last error = [0x00000103]</Data>
</EventData>
</Event>
----------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: DptfPolicyConfigTDPService
Date: 11-Dec-17 10:52:58
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KSLV7OU
Description:
The description for Event ID 1 from source DptfPolicyConfigTDPService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DptfPolicyConfigTDPService
ServiceStart: ConnectToDptfFrameworkDriver() failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DptfPolicyConfigTDPService" />
<EventID Qualifiers="49154">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-11T09:52:58.694258300Z" />
<EventRecordID>2209</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security />
</System>
<EventData>
<Data>DptfPolicyConfigTDPService</Data>
<Data>ServiceStart: ConnectToDptfFrameworkDriver() failed.</Data>
</EventData>
</Event>
----------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: DptfPolicyConfigTDPService
Date: 11-Dec-17 10:31:29
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KSLV7OU
Description:
The description for Event ID 1 from source DptfPolicyConfigTDPService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DptfPolicyConfigTDPService
ServiceMain: ServiceStart() failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DptfPolicyConfigTDPService" />
<EventID Qualifiers="49154">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-11T09:31:29.341033500Z" />
<EventRecordID>2077</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security />
</System>
<EventData>
<Data>DptfPolicyConfigTDPService</Data>
<Data>ServiceMain: ServiceStart() failed.</Data>
</EventData>
</Event>
----------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: DptfPolicyLpmServiceHelper
Date: 11-Dec-17 10:53:28
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KSLV7OU
Description:
The description for Event ID 1 from source DptfPolicyLpmServiceHelper cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DptfPolicyLpmServiceHelper
WinMain: CreateSharedMemory() failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DptfPolicyLpmServiceHelper" />
<EventID Qualifiers="49154">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-11T09:53:28.987067900Z" />
<EventRecordID>2239</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security />
</System>
<EventData>
<Data>DptfPolicyLpmServiceHelper</Data>
<Data>WinMain: CreateSharedMemory() failed.</Data>
</EventData>
</Event>-
----------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: DptfPolicyLpmServiceHelper
Date: 09-Dec-17 20:00:23
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KSLV7OU
Description:
The description for Event ID 1 from source DptfPolicyLpmServiceHelper cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DptfPolicyLpmServiceHelper
CreateSharedMemory: CreateFileMapping() failed.
Last error = [0x00000005]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DptfPolicyLpmServiceHelper" />
<EventID Qualifiers="49154">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-09T19:00:23.206150400Z" />
<EventRecordID>216</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-KSLV7OU</Computer>
<Security />
</System>
<EventData>
<Data>DptfPolicyLpmServiceHelper</Data>
<Data>CreateSharedMemory: CreateFileMapping() failed.</Data>
<Data>Last error = [0x00000005]</Data>
</EventData>
</Event>
If I try to manually start any of these three services I get the following message:
I have the latest Intel DPTF 8.2.11003.3588 driver installed which I downloaded from HP. Running Windows 10 Home 1709 with the latest updates
Any help on how to fix this issue is appreciated.
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