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Honor Student
Posts: 2
Member Since: ‎08-12-2017
Message 1 of 4 (102 Views)
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Speaker volume low after Windows 10 update

Product Name: Envy M6 1148ca
Operating System: Microsoft Windows 10 (64-bit)

 Several weeks ago I had a large Windows 10 update which took a couple of hours to complete.   Afterwards I noticed a considerable loss in speaker volume.

 

 I had a tech support agent try to solve the issue.  All she seemed to do was update the audio drivers.  This made no difference and I had a level 2 tech support call scheduled.  This agent tried to do a number things which did not work, and then suggested a factory reset to the original Windows 8.1.   I was supposed to reschedule another support call afte I obtained a back up drive and backed up my files.   He said I would also have to contact HP to obtain my original apps and programs which will be removed during the reset.

 

I'd like to figure out how to get my old programs from HP before I go ahead with the factory reset.  Also, I'd like to know if  there are any suggestions on how to avoid this factory reset and find an easier way to get my volume back.  Thanks in advance for any information and advice..

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Accepted Solution

Re: Speaker volume low after Windows 10 update

Hi:

 

See if this driver resolves the issue.  Install and restart the PC...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

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Provost
Posts: 86,333
Member Since: ‎07-13-2010
Message 2 of 4 (80 Views)

Re: Speaker volume low after Windows 10 update

Hi:

 

See if this driver resolves the issue.  Install and restart the PC...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

Honor Student
Posts: 2
Member Since: ‎08-12-2017
Message 3 of 4 (56 Views)

Re: Speaker volume low after Windows 10 update

Yes!!   It worked, I have volume again.

This is fantastic!!!  

 

Thank you Paul, you did a much better job than Microsoft's own tech support staff.. 

Provost
Posts: 86,333
Member Since: ‎07-13-2010
Message 4 of 4 (54 Views)

Re: Speaker volume low after Windows 10 update

You're very welcome.

 

Glad to have been of assistance.

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