Speakers specification

[DESKTOP-914201R]

No sound is coming out through the built-in speakers only headphones 🎧 are working now. Do we need to replace the speakers pair? Which one should we buy from Amazon? Can we replace by ourselves? 

[Hawks_Eye]

Hi @DESKTOP-914201R 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing that, and I’m truly sorry your HP laptop’s built-in speakers aren’t producing sound—it’s frustrating when audio works through headphones but stays silent otherwise.

Let’s walk through a few steps to help restore speaker output before considering service:

 

Restart Your System

• A simple reboot can reset audio routing if an app or driver is misdirecting sound.

Check Output Device Settings

• Right-click the speaker icon in the taskbar > Open Sound Settings.
• Under Output, ensure “Speakers (Realtek/Intel)” or similar is selected—not “Headphones” or “Digital Output”.

Run Windows Audio Troubleshooter

• Go to Settings > System > Sound > Troubleshoot.
• Follow the prompts to detect and fix audio routing issues.

Update or Reinstall Audio Drivers

• Open Device Manager > Sound, video and game controllers.
• Right-click your audio device (e.g., Realtek or Intel) > Update driver.
• If that doesn’t help, right-click again > Uninstall device, then restart your laptop to reinstall automatically.
• You can also download the latest driver from HP’s official support page:
  HP Audio Driver Downloads

Run HP Support Assistant Audio Check

• Open HP Support Assistant > Fixes & Diagnostics > Audio Check.
• Follow the on-screen steps to test and reset speaker output.

Check for Muted or Disabled Devices

• In Sound Settings, click Manage sound devices.
• Ensure your speakers are listed under Output Devices and are not disabled.

BIOS Audio Reset (Advanced)

• Restart your laptop and press Esc or F10 to enter BIOS.
• Restore BIOS defaults under Exit > Load Setup Defaults.
• Save and exit.

Let’s get your sound flowing again.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye