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[SM2312]

Hi,

when I start my laptop it saw this text 

hp pc hardware diagnostics UEFI

Version 1.6.0.0- BIOS

for more information please visit www.hp.com/go/tech centre/PCDiags

memory test

hardware drive check

language

exit

i tried everything but I still have this error on my screen.

Could you please help me what I do to solve this issue.

thanks

[Kuroi_Kenshi]

Hi @SM2312,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OfficeJet 5255 is printing blank or very light pages from your HP Pavilion 590 desktop after upgrading to Windows 11, while printing from your phone works fine. Let’s go through a few steps to fix this issue.

a. Check Printer Driver Compatibility

After a Windows upgrade, old drivers may not work properly.

Go to HP Support → search for OfficeJet 5255 → Software and Drivers → download the full feature Windows 11 driver.

Uninstall the current printer driver before installing the HP full driver, as the default Windows driver can cause blank or faded prints.

b. Clear Print Queue and Reset Printing System

Press Windows + R, type services.msc, and press Enter.

Locate Print Spooler, right-click → Stop.

Open C:\Windows\System32\spool\PRINTERS and delete all files in the folder.

Go back to Print Spooler, right-click → Start.

Retry printing your document.

c. Check Color & Ink Settings

Go to Devices & Printers → OfficeJet 5255 → Printing Preferences.

Ensure Print in Grayscale is unchecked.

Set Print Quality to Normal or Best instead of Draft.

Click Apply → OK.

d. Update or Roll Back Graphics Drivers

Press Windows + X → Device Manager → Display adapters → Right-click → Update driver.

If the problem started immediately after upgrading to Windows 11, use Roll Back Driver instead.

e. Use HP Print and Scan Doctor

Download and install HP Print and Scan Doctor for Windows 11 from HP’s website.

Run the tool → select your OfficeJet 5255 → follow the automated steps to fix driver or printing issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,