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‎03-02-2021 03:08 PM

HP Recommended
Product: HP Pavilion Gaming 15-ec1001na Laptop

my Pavilion keeps showing critical error Start menu isn't working. It does not repair on clicking Sign out; just keeps cycling back to the same issue. I've been through all the HP online chat instructions but none have improved the position. Any advice please?

1 REPLY 1

‎03-05-2021 05:03 AM - edited ‎03-05-2021 05:04 AM

HP Recommended

@IanEM

 


Welcome to HP Support Community


I would like to help

 

Please run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

 

If all the Tests pass please perform a Reset 

 

https://support.hp.com/in-en/document/c04742289


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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