Start menu does not work

[IanEM]

my Pavilion keeps showing critical error Start menu isn't working. It does not repair on clicking Sign out; just keeps cycling back to the same issue. I've been through all the HP online chat instructions but none have improved the position. Any advice please?

[KrazyToad]

@IanEM

Welcome to HP Support Community

I would like to help

Please run a System Test to confirm the Hardware Functionality

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

If all the Tests pass please perform a Reset 

https://support.hp.com/in-en/document/c04742289

Thank you

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