@IanEM
Welcome to HP Support Community
I would like to help
Please run a System Test to confirm the Hardware Functionality
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
If all the Tests pass please perform a Reset
https://support.hp.com/in-en/document/c04742289
Thank you
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KrazyToad
I Am An HP Employee