Stuck in preparing automatic Repair

[IT_WinSec]

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@lourdesmaryu wrote:

My computer says failure id: QAJDU3-95U9KR-GXGJ3G-60UT03

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Hello @lourdesmaryu 

Welcome to the HP Support Community.

The error code you provided tells me that the hard disk drive (HDD) has failed.  Since this is a faulty HDD/hardware component, you will probably not be able to recover your files.

Based on the code I can also see that your PC is still within the active warranty period. You are entitled to free service and replacement.

1. Please contact HP Support and inform them. They will work with you about the way to replace the faulty component.  >> http://support.hp.com/us-en/contact-hp

>> US >> toll free 1-(800)-474-6836

2. Check these videos on the specifics how to prepare and send your computer for repair or service:
# USA and Canada >> https://www.youtube.com/watch?v=7alIyHJMb6Y

If this post helps or solves your issue, please mark it or let me know.

If you experience any difficulties, also post again 🙂

[AppleSweets]

Hi HP, I Followed Your Steps, I Turned The Computer On And Off, I Did The HDD Test (And Passed) And Tried F11 On My Computer. It Said Please Wait, But Now Its Just Black. What Do I Do Now?

[Cheron-Z]

@AppleSweets

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking  here To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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Thank you