Stuck in preparing automatic Repair

[Sdpxw15]

I have had this come up today - it was fine yesterday, have tried rebooting but can’t get rid of it.  Have tried the system tests and it passes.  So now stuck as to what to do

[BeemerBiker]

You ran at least one pass through disk and memory diagnostics and all passed correct?

Probably a bad windows update if the diagnostics pass 

First start windows in safe mode then:
1. Either uninstall the problem update or
2. Rollback the driver that the Device Managers shows as failing or is the wrong one.

lemme know what happens.

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code is needed to find cloud recovery files if that becomes necessary.

[Sdpxw15]

Thank you.  I can’t get it into safe mode.  I get the startup settings and click on 4 (f4) and it just reboots and I go through the same cycle.  

I have run both an extensive  and quick test and it’s passed both.

 my laptop is an Elitebook, 745 G5

[Sdpxw15]

I have tried uninstalling updates and on the uninstall the latest quality update I get a message saying “you have pending update actions and we won’t be able to uninstall the latest quality update of Windows, try running startup repair instead”

I have done this at least a dozen times

[BeemerBiker]

You may have corrupted files.  Might  have happened during the download or updates.  No telling what caused it but we can try to fix the corruption if any exists.

Since you were able to get into Windows Safe mode then we can try the system file scan

Please read this

https://answers.microsoft.com/en-us/insider/forum/all/how-to-repair-your-system-files-using-dism-and...

We will do only the SFC /SCANNNOW and if that fails then the DISM

This is what it looks like from the administrators command prompt

This is explained a little better and with pictures here

https://www.makeuseof.com/how-to-use-dism-commands/#:~:text=The%20DISM%20command%2Dline%20utility,Wi....

[Sdpxw15]

Looks like I may have sorted it.  Rolled back to a recent restore point from 2 weeks ago and it now seems to work.  Think it was a corrupted windows update which I have now successfully uploaded and all seems fine - thanks for your help.

[BeemerBiker]

I am glad you got it working. 

If it is running OK you might want to make a recovery USB.  That is done by running the HP Cloud Recovery Tool as shown

Before doing that please update the tool from your driver and software updates

this is an update to the tool, not the tool itself

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142993.exe

You will need a 32gb flash and your serial number. Note that it is not a backup, just factory recovery.