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‎08-25-2019 05:11 AM

HP Recommended
Product: Notebook HP - 15-dw0015nl
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone!

I bought a Notebook Hp- 15-dw0015nl last month and after 2/3 weeks of usage, it started to freeze suddenly. I already tried to upgrade both windows and hp drivers but the problem worsening. So I tried to re-install windows and the problem persists. At first, the problem occurs only with the battery alimentation than it occurs even with the ac alimentation.

Laptop suddenly freeze and I can't do anything so I must turn off the laptop via the button. I already try the Hp Hardware diagnostic, but the only thing that is wrong is the battery calibration.

I even tried to change the alimentation settings but the problem still remains.

Andrea

1 REPLY 1

‎08-27-2019 02:26 PM

HP Recommended

@Andrea0189

 

Did you perform the Extensive System Test to confirm all the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If the issue persists please perform a System Recovery with the HP Recovery Media

 

Keep me posted how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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