System Extensive Test Failure

[Heather360]

Hello. My computer has started to have intermittent blue screens. I was finally able to see the code: Memory Management. I have done the OS check in cprompt and it came back with a message that a problem was found that the system could not repair and to contact HP. I have run a memory diagnostic tool which returned a hardware problem that I have to contact the manufacturer to identify and repair. Next to HP Hardware diagnostics and a fast test was passed. Report indicated no issues found across the board. On to HP PC Hardware Diagnostics UEFI, Fast Test passed both times.  Last Night I set the HP PC Hardware Diagnostics UEFI up on a System Extensive Test on loop to hopefully find the problem since its intermittent. 

Results:

Battery Check:  - OK(0)

Processor C: Passed

Wireless Module check: Passed

Hard Drive/SSD Smart Check: Passed

Hard Drive/SSD Short DST Check: Passed

Hard Drive/SSD Optimized DST Check: Passed

Memory Extensive Check: Failed

Failure ID: GXLFMS-A99C04-MFPU3F-40E703

Product ID: not sure if this code is needed

Memory Module 1: Bottom - on board

I did the check here in support and the code returned: A memory module is not working and may need to be replaced. 

The fact that I chased this so far, hides the fact that I am no IT Person. My questions: 

Is it worth the repair?

Why is it working consistently with only intermittent bluescreens? (Is the full crash likely coming for me soon)

The problem appears to be with Memory module 1: Can the Memory Module 2, if available, be used to bypass the problem temporarily?

Does this repair basically factory reset the device?

[Paul_Tikkanen]

Hi:

The product specs for your notebook indicate that it comes with 16 GB of onboard memory.

HP Spectre x360 Laptop - 15-eb0043dx Product Specifications | HP® Customer Support

'Onboard' means that the memory is an integral part of the motherboard and cannot be removed or replaced.

In order to fix the problem, the system board would need to be replaced with the board part number for your notebook's specifications in chapter 3 of the service manual.

Maintenance and Service Guide HP Spectre x360 15 Convertible PCIMPORTANT! This document is intended ...

I'm not a PC repair tech by trade or training, but it would probably cost several hundred dollars to repair the problem.

I have had those issues with memory chips in the past, but I was able to replace them.

You can continue to use the notebook until you are tired of the constant crashes.

Eventually, the notebook will probably cease to function.