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‎09-21-2021 01:31 AM

HP Recommended
Product: ZBook 14 G4
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I'm having trouble with reinstalling windows 10 Pro. I Have a recovery partition but in HP Recovery manager it stays that "Recovery partition has been removed". But files are all in that partition, so I don't know why isn't working.

 

So I made an USB Recovery Disk with HP Recovery Manager, and while I load computer with USB Boot option, while windows install is loading it says "The system recovery media does not support this computer".

 

Also I tried with clean windows USB install but It says that I need media driver that my computer needs is missing, I try to solve that but it can't load driver since it only wants to format the drive where driver is on.

 

So, I have no clue how to reinstall or reset to factory condition.

 

Thanks in advance. Best regards,

Category:
1 person had the same question
1 REPLY 1

‎09-21-2021 08:19 AM

HP Recommended

Hi:

 

Did you use the HP cloud recovery client utility to create a bootable USB recovery drive?

 

This package provides the Cloud Recovery Client for supported computer models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud

 

https://ftp.hp.com/pub/softpaq/sp113001-113500/sp113100.exe

 

I have attached the instructions for use, below.

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