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Atanidayrus19
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System recovery using usb pen drive created with HpCloudRecoveryTool failed

HP Recommended
Omen 15 en0013dx
Microsoft Windows 10 (64-bit)

I just bought the new omen laptop 15 en0013dx, when first starting windows 10, I got the  1909 build..the problem started when I try playing video youtube streaminh via Edge browser..laptop freezes, some times with blue screen, and restarted suddenly..it happens every time I open the video.

First I think it, related to thw bios or driver problems, then I use Hp support assistant to download and install the F.07 rev A version and the drivers. But, the problem stays there, and then I try the windows update to update to windows build 20H2..but the windows update also failed, it stopped. So I try using microsoft bootable.media, downloaded the windows 20H2 image, and created the usb recovery media. But after clean installating windows 20H2 and updated all the drivers, the laptop just becoming unstable, the fans sounds  became so loud, just like ot overheating and also restarted randomly not jusr when playing videos..I contacted the Hp social media support and the final suggestion is to download hp cloud recovery tool to create usb pen drive, and trying to reinstall the system back to factory setting. I followed exactly the instruction of performing recovery from the hp website, but the process of recovery stopped everytime. Sometimes when it reformatting the windows partition or copying files into the harddrive. The progress bar always stopped at 80% and freezes..I am frustrated and very dissappointed of this omen laptop i just bought. Please help..

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Atanidayrus19

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. This sounds like a recovery image related issue and in order to fix this issue, your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

 

And, please refer to the article: https://support.hp.com/us-en/product/HP-Mini-2100-series/4097331/document/c06162205  Using the HP Cloud Recovery Tool.

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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