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HP Recommended
hp-r014tx
Microsoft Windows 10 (64-bit)

I am experiencing the aforementioned issue from a long time and this is really annoying many a times.
The taskbar doesn't load up as i log in to my account.The taskbar takes approx two minutes to completely load.
When logging in to the screen ,only the start button and the action center icon appear on the taskbar.
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Specs of my laptop:
This is the link:
https://support.hp.com/ie-en/document/c04337700
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Also,One thing i noticed that from the time of this issue appearing up to now,The wifi as well as the bluetooth are not working properly.Even,after the taskbar loads up,the Wi-Fi option is nowhere to be seen(not even in the action center.Only,"Network" shows up.).Also,the bluetooth on my laptop is not able to detect any devices nearby it.
I don't think the two issues can be connected in any way.But,Please advice me for this issue.

18 REPLIES 18
HP Recommended

Greetings @BROman2001

 

Thanks for the post. 

 

I understand that you are facing a performance issue and wireless connectivity issue on your computer. 

Not to worry, I will be glad to help. 

Have you run a diagnostics on your computer?

 

Recommend you run an extensive test on your computer to make sure all the components are working correctly. Refer to this HP Article for assistance. 

If any of the tests fail, please replace the failed component or contact our phone support for any service options available. 

If all the test pass, try the steps suggested in this HP Guided Troubleshooter to improve the performance of your computer. 

For wireless, issue, try the steps suggested in this HP Article

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

HP Recommended

None of the solutions worked for me.

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But,When i boot into safe mode ,the taskbar works perfectly.

Can it be a driver issue??

If so ,Please advice me further.

HP Recommended

Thanks for the reply and trying the suggested steps. 

 

Did the system test pass?

As the computer is booting to safe mode, recommend you do a clean boot from safe mode by disabling all 3rd party startup items and check if it resolves the issue.

Refer to this Microsoft post for assistance.

 

Keep me posted. 

Chimney_83
I am an HP Employee

HP Recommended

Yeah,all the tests passed successfully.No Problems were found.

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I did a clean boot into safe mode(with networking) as well as a safe mode(normal one,with no networking) and that worked.The taskbar loaded quickly.

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But,i cannot monitor the bluetooth and Wi-Fi issue as in the safe mode all of them were disabled.

HP Recommended

Thanks for the reply, recommend you uninstall the wireless adapter on your computer in safe mode and restart your computer couple times and check if it resolves the issue you are facing. 

If the issue persists, perform a push button reset on your computer and check. Click here for assistance. 

 

Keep me posted.

Chimney_83
I am an HP Employee

HP Recommended

@Chimney_83 wrote:

Thanks for the reply, recommend you uninstall the wireless adapter on your computer in safe mode and restart your computer couple times and check if it resolves the issue you are facing. 

If the issue persists, perform a push button reset on your computer and check. Click here for assistance. 

 

Keep me posted.


Okay,I have tried to uninstall the drivers and i restart my laptop,the drivers reinstall themselves.I know this sounds dumb but this is happening every time i uninstall and restart my laptop. 

HP Recommended

Thanks for the reply, whenever you uninstall any driver and restart your computer, Windows will restore a generic driver which is a normal behavior. Recommend you observe the performance of your computer with a generic driver or perform a push button reset as suggested and update the drivers using HP Support Assistant. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

HP Recommended

Hey,I think reinstalling all the drivers resolved the issue.

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But,Now there is some other thing that is happening.

My Bluetooth is ON but none of the my phones or bluetooth headsets can pair with it.The phones cannot see the my laptop in the list of unpaired devices.

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Even, my laptop is not able to detect them.

Please help.This issue is not getting resolved even after i have tried 5-6 solutions.

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HP Recommended

Thanks for the reply, run HP Support Assistant to install the Bluetooth driver and also refer to this HP Article for assistance in using Bluetooth.

Install the Bluetooth driver from this link

 

Keep me posted. 

Chimney_83
I am an HP Employee

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