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HP Recommended
Pavilion 20

I recently got this computer and now it shuts it self off and won’t let me get on because it has a error code of 0xc0000098. Can someone please help me on what to do?

1 REPLY 1
HP Recommended

@EverBoss Greetings from the HP Community!

Let's start with a hard reset using the below steps:

 

Let's perform a power reset as per HP standards:

Ensure your laptop is OFF.

Unplug all the external devices (If any).

Disconnect the power charger from the computer, and remove the battery.

Press and hold the power button for about 30 seconds.

Connect the power supply (power adapter).

Press the power button to turn on your laptop.

Then put your battery back.

for more details: Click here

 

If the issue persists, try booting into safe mode and Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

 

Riddle_Decipher
I am an HP Employee

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