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01-21-2024 03:42 AM
Product: HP Pavilion Gaming 15-dk2000 Laptop PC (2P2A0AV)
Operating System: Microsoft Windows 11
The laptop switches off suddenly when connecting to charger or when starting a heavy game (e.g. Fortnite), I did reset to default in Bios menu, and ran a the HP check on battery, charger and on processor including the stress test and it was ok.
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