The recovery attempt has failed.

[Burnot]

Hello,

I’m trying to reinstall Windows using the official HP Recovery Manager USB, but the process doesn’t complete correctly.

I already tried:

• Booting again from the recovery USB.

• Using different USB ports.

• Verifying the USB with HP Recovery Tool.

But the issue persists.

I checked the SSRD_dism.log:
2020-06-09 04:22:48, Info DISM PID=1984 TID=2024 Scratch directory set to 'X:\windows\TEMP\'. - CDISMManager::put_ScratchDir
2020-06-09 04:22:48, Info DISM PID=1984 TID=2024 DismCore.dll version: 10.0.19041.1 - CDISMManager::FinalConstruct
2020-06-09 04:22:48, Info DISM Initialized Panther logging at T:\CD_Content\SSRD_dism.log
2020-06-09 04:22:48, Info DISM PID=1984 TID=2024 Successfully loaded the ImageSession at "X:\windows\system32\Dism" - CDISMManager::LoadLocalImageSession
2020-06-09 04:22:48, Info DISM Initialized Panther logging at T:\CD_Content\SSRD_dism.log
2020-06-09 04:22:48, Info DISM DISM Provider Store: PID=1984 TID=2024 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2020-06-09 04:22:48, Info DISM DISM Provider Store: PID=1984 TID=2024 Failed to get and initialize the PE Provider. Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2020-06-09 04:22:48, Info DISM DISM Provider Store: PID=1984 TID=2024 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2020-06-09 04:22:48, Info DISM Initialized Panther logging at T:\CD_Content\SSRD_dism.log
2020-06-09 04:22:48, Info DISM DISM Manager: PID=1984 TID=2024 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
2020-06-09 04:22:48, Info DISM DISM.EXE:
2020-06-09 04:22:48, Info DISM DISM.EXE: <----- Starting Dism.exe session ----->
2020-06-09 04:22:48, Info DISM DISM.EXE:
2020-06-09 04:22:48, Info DISM DISM.EXE: Host machine information: OS Version=10.0.19041, Running architecture=amd64, Number of processors=8
2020-06-09 04:22:48, Info DISM DISM.EXE: Dism.exe version: 10.0.19041.1
2020-06-09 04:22:48, Info DISM DISM.EXE: Executing command line: dism.exe /mount-wim /wimfile:T:\CD_Content\sources\boot.wim /index:1 /mountdir:C:\mount /logpath:T:\CD_Content\SSRD_dism.log
2020-06-09 04:22:48, Info DISM DISM Provider Store: PID=1984 TID=2024 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
2020-06-09 04:22:48, Info DISM DISM Provider Store: PID=1984 TID=2024 Connecting to the provider located at X:\windows\system32\Dism\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2020-06-09 04:22:48, Warning DISM DISM Provider Store: PID=1984 TID=2024 Failed to load the provider: X:\windows\system32\Dism\SiloedPackageProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2020-06-09 04:22:48, Info DISM DISM Provider Store: PID=1984 TID=2024 Connecting to the provider located at X:\windows\system32\Dism\FfuProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2020-06-09 04:22:48, Info DISM DISM Provider Store: PID=1984 TID=2024 Connecting to the provider located at X:\windows\system32\Dism\WimProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2020-06-09 04:22:48, Info DISM DISM Provider Store: PID=1984 TID=2024 Connecting to the provider located at X:\windows\system32\Dism\VHDProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2020-06-09 04:22:48, Info DISM DISM Provider Store: PID=1984 TID=2024 Connecting to the provider located at X:\windows\system32\Dism\ImagingProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2020-06-09 04:22:48, Warning DISM DISM Provider Store: PID=1984 TID=2024 Failed to load the provider: X:\windows\system32\Dism\MetaDeployProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2020-06-09 04:22:48, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2020-06-09 04:22:48, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2020-06-09 04:22:48, Info DISM DISM.EXE: Attempting to add the commands from provider: FolderManager
2020-06-09 04:22:48, Info DISM DISM.EXE: Attempting to add the commands from provider: FfuManager
2020-06-09 04:22:48, Info DISM DISM.EXE: Succesfully registered commands for the provider: FfuManager.
2020-06-09 04:22:48, Info DISM DISM.EXE: Attempting to add the commands from provider: WimManager
2020-06-09 04:22:48, Info DISM DISM.EXE: Succesfully registered commands for the provider: WimManager.
2020-06-09 04:22:48, Info DISM DISM.EXE: Attempting to add the commands from provider: VHDManager
2020-06-09 04:22:48, Info DISM DISM.EXE: Attempting to add the commands from provider: GenericImagingManager
2020-06-09 04:22:48, Info DISM DISM.EXE: Succesfully registered commands for the provider: GenericImagingManager.
[1984] Mounting new image.
Wim: [T:\CD_Content\sources\boot.wim]
Image Index: [1]
Mount Path: [C:\mount]
[1984] Wimserv process started for guid 7d83b096-aa33-4b52-be71-cfd2f47d4767. Id is 1488
[1488] ImageUnmarshallHandle: Reconstituting wim at T:\CD_Content\sources\boot.wim.
[1488] Mounted image at C:\mount.
2020-06-09 04:23:04, Info DISM DISM.EXE: Image session has been closed. Reboot required=no.
2020-06-09 04:23:04, Info DISM DISM.EXE:
2020-06-09 04:23:04, Info DISM DISM.EXE: <----- Ending Dism.exe session ----->
2020-06-09 04:23:04, Info DISM DISM.EXE:
2020-06-09 04:23:04, Info DISM DISM Provider Store: PID=1984 TID=2024 Found the OSServices. Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2020-06-09 04:23:04, Info DISM DISM Provider Store: PID=1984 TID=2024 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
2020-06-09 04:23:04, Info DISM DISM Provider Store: PID=1984 TID=2024 Disconnecting Provider: FfuManager - CDISMProviderStore::Internal_DisconnectProvider
2020-06-09 04:23:04, Info DISM DISM Provider Store: PID=1984 TID=2024 Disconnecting Provider: WimManager - CDISMProviderStore::Internal_DisconnectProvider
2020-06-09 04:23:04, Info DISM DISM Provider Store: PID=1984 TID=2024 Disconnecting Provider: VHDManager - CDISMProviderStore::Internal_DisconnectProvider
2020-06-09 04:23:04, Info DISM DISM Provider Store: PID=1984 TID=2024 Disconnecting Provider: GenericImagingManager - CDISMProviderStore::Internal_DisconnectProvider
2020-06-09 04:23:04, Info DISM DISM Provider Store: PID=1984 TID=2024 Releasing the local reference to DISMLogger. Stop logging. - CDISMProviderStore::Internal_DisconnectProvider
[1488] Received unmount request for image with guid 7d83b096-aa33-4b52-be71-cfd2f47d4767.
[1488] Unmount for image at C:\mount complete.

[Garp_senchau]

@Burnot, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Recreate the USB Recovery Media

Try remaking the recovery USB using HP’s official Recovery Media Creation Tool.

If possible, use a different USB stick to create the media again.

Check BIOS Settings

Reset BIOS to default settings: Go to BIOS (press ESC or F10 when powering on) and reset to defaults.

Disable Secure Boot: In BIOS, disable Secure Boot under Boot or Security settings.

Set USB as First Boot Device: Make sure the recovery USB is set to boot first.

Check Hardware

Run HP Diagnostics (press ESC then F2 on startup) to check if your hard drive or memory is failing.

Try Installing Windows with a Microsoft USB

Download Windows 10 Media Creation Tool from Microsoft, create a Windows 10 bootable USB.

Boot from it, choose Custom Installation, and reinstall Windows.

Use Command Prompt to Fix Image

Boot from the recovery USB.

Choose Repair your computer > Troubleshoot > Command Prompt.

Run these commands:

dism /online /cleanup-image /restorehealth

sfc /scannow

Use HP Recovery Partition (If available)

If you have a hidden HP Recovery Partition, press F11 on startup to access it and restore the PC to factory settings.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,