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‎06-19-2017 07:18 PM

HP Recommended
Product: Envy 13 d015tu
Operating System: Microsoft Windows 10 (64-bit)
I was formatting my notebook using the recovery partition on my laptop, following the HP's manual regarding the same. The recovery manager wiped my system, but failed to restore it to factory settings. Now, turning on the system shows the error "Selected boot device failed to load." and powers off.

Please help.
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-19-2017 09:34 PM

HP Recommended

Did you make your Recovery Media? If so boot from it and try recovery again. If you did not make Recovery Media call HP:

 http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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5 REPLIES 5

‎06-19-2017 09:34 PM

HP Recommended

Did you make your Recovery Media? If so boot from it and try recovery again. If you did not make Recovery Media call HP:

 http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-19-2017 09:48 PM

HP Recommended
I did not make my recovery media. This link is for US only, please give me a link for India.
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‎06-19-2017 11:36 PM

HP Recommended

http://www8.hp.com/in/en/contact-hp/phone-assist.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-20-2017 09:57 AM

HP Recommended
I contacted them. They are sending me the recovery media. Thanks for your help. 🙂
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‎06-20-2017 01:07 PM

HP Recommended

You're very welcome. Good luck with the reinstall.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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