Touch Screen Problem in HP Envy 360X

[zak1001]

Hi,

I have recently bought HP360Envy. Yesterday I ran it for several hours. But then in the night I found that its touch screen is not working. It was not responding at for finger touches. Several people tried. However, today in the morning it was working. Kindly guide me   what to do?

My product # is:

4HH53UA

Please guide me.

Zulfi.

[asmita6658]

@zak1001

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the touchscreen.

Don’t worry, I’m here to help! 

Let's try updating the computer -

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Download and install the BIOS update from this link.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[zak1001]

Thanks. Right now I am not facing any problem. I have installed the screen saver. I would do the installatio soon.

Zulfi.

[asmita6658]

@zak1001

Thanks for letting us know. If you need further assistance feel free to reach out to us. 

Have a great day!