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Message 1 of 2
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Solved!

URGENT HELP NEEDED. Hp laptop doesnt start, preparing auto repair, black screens

HP Recommended
Pavilion 15 cs0079tx

Hp pavilion cs0079tx, 8gb ddr4, mx150

Restarted my laptop bcs it was slow, did not get past the logo and circling dots. Tried hard restarting, became preparing auto repair. Once that finished, it became a black screen. Also tried pressing f11 and esc then recovery options, both gave me please wait screen then black screen. Tried many different options already. Need urgent help

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HP Recommended

@Tai05 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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