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BetterthanMina Honor Student
Honor Student
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HP Recommended

USB Recovery Stick turning Pavilion laptop into brick.

15-cc055od
Microsoft Windows 10 (64-bit)

Windows has gone to crap. I bought my Windows 10 Pro Pavilion 15-cc055od  laptop back in December 2017, so the warranty is expired. I bought the Recovery USB stick in January 2018, though I didn’t have to use it until a couple months ago. I saw they only gave me the USB recovery stick for Windows 10 Home edition, so HP stole my operating system. Your support won’t help me with mailing me the correct USB recovery stick, unless I pay $59 for tech support. I know tech support. The USB stick you sent me turned my HP laptop into a brick with a log stating many BB FU system errors. I will be filing a report with the Better Business Bureau.  

 

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Distinguished Professor
Distinguished Professor
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Message 2 of 4
107
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HP Recommended

USB Recovery Stick turning Pavilion laptop into brick.

Hi

Make your own as answered in your other post.

 

The USB could have been corrupted whilst in storage, also there is usually a recovery partition to re-install the original OS, was the HDD replaced?

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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BetterthanMina Honor Student
Honor Student
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Message 3 of 4
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HP Recommended

USB Recovery Stick turning Pavilion laptop into brick.

HP should Mail the correct USB recovery stick to me.  

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Distinguished Professor
Distinguished Professor
3,924 3,700 154 335
Message 4 of 4
77
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HP Recommended

USB Recovery Stick turning Pavilion laptop into brick.

Hi

Its just unfortunate that you didn't try and make your own, as I did, at very little cost.

 

HP Recovery Media Creation.png

 

The software bundle for your PC is/was....
Software
Operating system
Windows 10 Home 64
HP apps
HP Orbit; HP CoolSense; HP ePrint; HP Games by WildTangent; HP Audio Switch; HP Jumpstart; HP Recovery Manager; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
Netflix; CyberLink Power Media Player

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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