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‎06-20-2017 09:32 PM

HP Recommended
Product: Laptop model 15-r264dx
Operating System: Microsoft Windows 8 (64-bit)

I bought a recovery USB stick (USB-Windows 8.1 64-bit Recovery Kit) due to a hard drive failure.
No issues showed up during the recovery process, but it fails on restart.
I have a *.WIM error file if helpful.

 

The error message on Restart is; "MSCU package did not meet MDA M3 requirement"


How can I resolve?
thanks, Phil

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2017 06:49 AM

HP Recommended

So I have gotten the Recovey to work.

Because I changed the hard drive, I had to reset the Bios to Factory Default, and then when I reran the Recovery USB, everything works correctly.

All done. Thanks

View solution in original post

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4 REPLIES 4

‎06-20-2017 09:51 PM

HP Recommended

If you purchased the Recovery Media recently it should be covered under software warranty even though your laptop is not. Try contacting HP support using the link here:

https://support.hp.com/us-en/contact-hp/product/HP-15-r200-TouchSmart-Notebook-PC-series/7486453/mod...

**Click Accept as Solution on a Reply that solves your issue**
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‎06-20-2017 10:30 PM

HP Recommended

thanks CherylG.

I am trying one more attempt. I found on another discussion that resetting the BIOS to default might work.

I have reset it and am running the recovery again.

I'll see if this works.

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‎06-20-2017 11:39 PM

HP Recommended

Good luck!

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-21-2017 06:49 AM

HP Recommended

So I have gotten the Recovey to work.

Because I changed the hard drive, I had to reset the Bios to Factory Default, and then when I reran the Recovery USB, everything works correctly.

All done. Thanks

Was this reply helpful? Yes No
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