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‎05-21-2019 11:03 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

IMG_20190521_190041.jpg

Hi kindly requesting any help to start my laptop in Normal mode. Currently, am unable to do so after the following stop code error page came in as I was trying to install a anti virus application.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2019 09:40 AM

HP Recommended

@AmarjeetB,

 

Welcome to the HP Support Community!

  • What is the exact model for your computer?
  • Which anti-virus program did you install?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04593971

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-23-2019 09:40 AM

HP Recommended

@AmarjeetB,

 

Welcome to the HP Support Community!

  • What is the exact model for your computer?
  • Which anti-virus program did you install?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04593971

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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