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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-11-2020 12:11 PM

HP Recommended
Product: HP Elite X2 1012 G2
Operating System: Microsoft Windows 10 (64-bit)

Product Name : HP Elite x2 1012 G2 Tablet

Product No. Y5E22AV

Operating System: Windows 10 Pro

 

Background:

I did a fresh recovery of Windows 10 from the recovery partition.

 

Issue:

I could not use the caret key (shift + 6) on the HP Elite x2 1012 Travel Keyboard.

The Keyboard is functional. I could use all the keys on the keyboard even "6".

I could use shift + (with any key) except 6.

 

Observation:

When the PC Boots up and logins, I could briefly use Caret key for a short while.

 

Attempt to remedy:

1. I did re-installation of HP Collaboration Keyboard app.

https://support.hp.com/us-en/drivers/selfservice/hp-collaboration-keyboard/16005024

 

2. I tried to reinstall all Keyboard drivers from windows as well.

 

3. I tried remove any services that require Input or uses Input devices.

 

All attempt doesn't work.

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