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‎03-31-2021 10:25 PM

HP Recommended
Product: Stream 11-r015WM
Operating System: Microsoft Windows 10 (64-bit)

Tried every step possible ie battery does not come out all test have passed in diagnostic mode help please I have important documents and records saved on this device I can’t loose these records 

2 REPLIES 2

‎03-31-2021 07:31 PM - edited ‎03-31-2021 09:45 PM

HP Recommended

Upon powering on it just goes to hp logo screen the goes off and comes back on with hp logo screen I don’t know what to do and I need stuff that is saved on this laptop

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‎04-01-2021 08:31 AM

HP Recommended

Hello @Jd526 

 

Welcome !

 

Note that you have posted twice and I have merged your 2 posted here into a single thread.

 

Since the diagnostics test pass, this is most likely a software problem / Windows issue.

 

Please, review these HP articles and follow the steps one by one/carefully:

>> 1 >> https://support.hp.com/us-en/document/c04718479

>> 2 >> https://support.hp.com/us-en/document/c06296722

 

Let me know if you performed the steps and provide details what happens.

If you end up with Windows recovery/reset/reinstallation, please back up  your data first.

 

Here are some steps you can try to do so:

 

>> 1 >> easier one >> https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Windows-10-desktop-screen-not-f...

>> 2 >> more advanced one >> https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Startup-disk-error/m-p/7519579/highlight/fals...

 

 

Hope this helps. Let me know how it goes

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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