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HP Recommended
HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)
Microsoft Windows 11

Respected Sir/Madam
From my microsoft defender the virus and threat protection has been disappeared and my laptop is hanging more after that. Please suggest me some steps.

Thanks

 

1 REPLY 1
HP Recommended

Hi @Tirth_09,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Enable Windows Security

Ensure Windows Security is enabled on your computer to protect against malware.

  1. In Windows, search for and open Windows Security.
  2. Check the message in the Virus & threat protection area:
    • If the shield icon displays a green circle with a checkmark green circle with a checkmark and the message No actions needed is displayed, Windows Security is enabled.
    • If the shield icon displays a red circle with an x red circle with an x and the message Actions needed is displayed, click the shield icon, and then click Turn on.

2. Check for Vital Security Updates

Make sure your device has the latest security updates installed.

  1. Using the search box on the taskbar, search for and open Check for updates.
  2. Click Check for updates. Checking for updates

3. Scan for Viruses and Malware

You can use Windows Security to scan for viruses, malware, or other threats.

  1. In Windows, search for and open Windows Security, and then select Virus & threat protection Virus & threat protection icon.
  2. Click Quick scan, Scan options, or Run an advanced scan, and then select the type of scan you want to run. Virus & threat protection screen with scan options
  3. Select one of the following options, click Scan now, and then click Scan:
    • If you choose Quick scan, the scan begins.
    • If you choose Custom scan, select the specific drives or folders to scan, and then click Select Folder. Drives and folders selection options in Windows Security
    • If you choose Windows Defender Offline scan, save any open files, and then click Scan. If a User Account Control window opens, click Yes. The computer will restart when the offline scan completes. Windows Defender custom scan option Save your work screen

4. Use HP Support Assistant

Update your PC with HP Support Assistant to ensure all drivers and system updates are installed correctly.

  1. In Windows, search for and open HP Support Assistant, or click the app icon HP Support Assistant icon in the taskbar.
  2. On the My Dashboard tab, find your computer, and then click Updates.
  3. Wait while HP Support Assistant analyzes the system.
  4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
  5. If prompted, restart the computer, and then close the tool.

5. Check for Installed Antivirus Software

Ensure no other antivirus applications are conflicting with Windows Security:

  1. Search for and open Virus & threat protection in Windows Security.
  2. Under Who's protecting me?, click Manage providers. Selecting Manage providers
  3. Confirm any other software listed and uninstall any old antivirus software if required.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.