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HP Recommended
HP G62-165SL Notebook PC
Microsoft Windows 10 (64-bit)

Hello, everyone! I am being affected by blue screen on my PC with the message (WHEA uncontrollable error). I have tried resetting the pc and cleared all personal datas but nothing worked. I have also updated every aspect of the pc but nothing worked. Please help me out. Thanks.

1 REPLY 1
HP Recommended

@TheRealFatiu

 

Welcome to the HP support community.

 

I understand that you are getting WHEA uncontrollable error on the computer, I am glad to assist you.

Run a  hardware test on the computer to check for any hardware failures:-

 

  • Run the Extensive Test if no system component failed during the Fast Test.
  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests > Extensive Test.
  • Click either Run once or Loop until error.
  • While the test is running, the time remaining and test result for each component displays on the screen.
  • If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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