WINDOWS 10 NON SI CONNETTE AL TELEFONO SAMSUNG FA IL GINGLE DI CONNESSIONE MA NON LO VEDE IN RISORSE

[MBONAFEDEX]

I reinstalled my notebook HP Pavilion Gaming 16-a0000 Laptop PC (9EK05AV) and now windows doesnt recognize the phone Samsung I think its a problem of drivers. Any idea guys?

[Max3Aj]

@MBONAFEDEX, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

If your Samsung phone connects but doesn’t show up in File Explorer or other resources, it’s likely a driver or USB mode issue. Let’s walk through the steps to resolve it:

Check USB Mode on Samsung Phone

• After connecting the phone via USB, unlock the phone.
• Swipe down the notification panel and look for “USB for file transfer” or similar.
• Make sure it’s set to “File Transfer (MTP)” and not “Charging only”.

Install Samsung USB Drivers

• Download and install the official Samsung USB Driver for Mobile Phones. 

Update or Reinstall MTP Drivers on Windows

• Press Windows + X → select Device Manager.
• Expand Portable Devices or Universal Serial Bus controllers.
• If you see your phone listed (e.g., “Samsung Mobile USB MTP Device”), right-click → Uninstall device.
• Disconnect the phone, restart your PC, and reconnect the phone to reinstall the driver.

Enable Media Transfer Protocol (MTP)

• Open Control Panel → Devices and Printers.
• If your phone appears as a device, right-click → Troubleshoot.
• Windows may auto-fix missing MTP components.

Install Windows Media Feature Pack (if needed)

• If you're using Windows 10 N or KN editions, MTP won’t work without the Media Feature Pack. 

Additional Tips:

• Try a different USB cable (preferably the original Samsung cable).
• Use a different USB port (avoid USB hubs).
• Make sure your phone is unlocked when connecting.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support