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‎08-28-2025 02:54 AM

HP Recommended

I RECENTLY BOUGHT THREE HP LAPTOPS WITH DOS. NOW WHEN I'M TRYING TO INSTALL WINDOWS 11 IT ASKING ME TO INSTALL TO VIEW HARD DRIVE. HOW CAN I SOLVE IT

3 REPLIES 3

‎08-28-2025 05:16 AM

HP Recommended

Please provide the full model number or the product number (ProdID), which you can find on the bottom cover of your notebook.

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‎08-28-2025 05:22 AM

HP Recommended

This isy serial number

5CD523B41G

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‎08-28-2025 07:08 AM - edited ‎08-28-2025 12:57 PM

HP Recommended

Your notebook is a 255 G10 with a Ryzen5 7520U processor.

 

It is the known issue that the Windows installer cannot detect the storage drive on some of Ryzen processor-based notebooks with FreeDOS preinstalled.

 

A Windows installation usb drive created from Microsoft download site contains storage controller drivers for NVMe SSDs, but something appears to prevent the installation setup from using those drivers.

 

Some folks found tricks to overcome the issue. You can try them to see if they work for you.

 

This person simply disabled secure boot in the F10 BIOS setup.

Solved: Clean install of Windows 11 not pussible due missing NVMe dr... - HP Support Community - 896...

 

This person's model has a Ryzen 7 5700U and switched a Windows installation creation method from an ISO file + obscure mounting utility to Microsoft Media Creation tool.

Solved: Storage drivers HP 15s-eq2151ns - HP Support Community - 9155153

 

I don't know how the person created an installation usb drive originally but an installation usb drive (ISO file + Rufus utility) worked. The notebook came with a Ryzen5 7640HS and FreeDOS. See the person's last reply.

Solved: Media driver missing on HP Victus laptop when trying to inst... - HP Support Community - 912...

 

The person's 16-s0001nu notebook has R7 7840HS and FreeDOS. Try Raj_05's accepted solution.

Solved: Install driver to show hardware - HP Support Community - 9248890

 

Hopefully, one of the accepted solutions will work for you.

 

Good luck.

 

 

 

 

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