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Message 1 of 7
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Warranty extension/renewal not registering

HP Recommended
HP Notebook - 15-db1016cy
Microsoft Windows 10 (64-bit)

The warranty on my notebook was scheduled to expire on November 25, 2020.  It was renewed on November 20, 2020 and I have the email documentation and verification YET it is not registering as renewed on either the HP site under 'warranty status' or on the HP Support Assistant and I cannot get anyone to address this through 'dispute warranty status.'  Beyond frustrated....

6 REPLIES 6
HP Support Agent
HP Support Agent
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Message 2 of 7
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@butlerbabe

 

I reviewed your post and I understand that you have purchased a care pack warranty however, you are unable to register it and it is not showing on the HP website.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in registering the warranty.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 7
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Thanks very much for your suggestion.  Unfortunately, I have tried this numerous times and can only get the 'virtual agent' which is why I posted the issue on this forum. If i request an 'agent' with the 'virtual agent,' I just get directed back here to the forum.   Have submitted several cases and cannot get a response or get a live agent to help me.  Beyond frustrated and rather angry that customer service is really suffering.  Thanks for your time!

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HP Support Agent
HP Support Agent
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Message 4 of 7
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@butlerbabe

 

Help me with your region (Country) in a private message and I will share the contact information.

 

Cheers!

The_Fossette
I am an HP Employee

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Haven't a clue how to send a private message but I am in Virginia in the U.S.

 

Thanks very much for trying to help me out with this!!

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Message 6 of 7
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My warranty extension has still NOT been registered.  Today is December 17 and the extension was purchased on November 20 with the warranty having been set to expire on November 25.  Is there no one in Customer Support working?  I paid for the Care Pack extension and want it registered but apparently to no avail.

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HP Support Agent
HP Support Agent
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@butlerbabe

 

I have sent a private message with the contact details.

 

Thanks!

The_Fossette
I am an HP Employee

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