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‎04-18-2021 09:50 AM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

I've recently purchased myself a new HP Pavilion laptop (literally only 2 days old). The gentleman that sold it to me in store told me that the laptop comes with a 12mths manufacturers warranty. After registering my device it appears on the HP website that my device only has 9mths warranty remaining. I thought all new devices got a manufacturers warranty of 12mths when they are brand new? I'm a little confused why my device has 9mths left, I've double checked all the information I have inputted & it appears to be correct. I've even ended up speaking to a **bleep** in America (didn't notice this at the time) & he even said this shouldn't be the case & that I needed to speak to HP UK, but there doesn't appear to be any contact information for them, just the annoying robot help on their website.

 

Does anyone know whether I am able to get hold of HP regarding this as I can't seem to find a phone number that works or a contact email either.

 

Any advice is appreciated.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2021 10:00 AM

HP Recommended

hi

https://youtu.be/PTMvck49GP4

 

https://support.hp.com/ie-en/document/c05084516

 

 

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View solution in original post

How to Submit a Dispute to Validate Your Warranty | HP Support | HP
How to Submit a Dispute to Validate Your Warranty | HP Support | HP
youtu.be/PTMvck49GP4
Learn how to submit a dispute to validate your warranty through support.hp.com. Chapters: 00:00 Introduction 00:16 Check Product Warranty 00:43 Dispute Product Warranty 00:57 Sign in to HP Account 01:18 Enter Details in Warranty Validation Form 01:33 Upload Proof of Purchase 02:05 Submit Dispute ...
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3 REPLIES 3

‎04-18-2021 10:00 AM

HP Recommended

hi

https://youtu.be/PTMvck49GP4

 

https://support.hp.com/ie-en/document/c05084516

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
How to Submit a Dispute to Validate Your Warranty | HP Support | HP
How to Submit a Dispute to Validate Your Warranty | HP Support | HP
youtu.be/PTMvck49GP4
Learn how to submit a dispute to validate your warranty through support.hp.com. Chapters: 00:00 Introduction 00:16 Check Product Warranty 00:43 Dispute Product Warranty 00:57 Sign in to HP Account 01:18 Enter Details in Warranty Validation Form 01:33 Upload Proof of Purchase 02:05 Submit Dispute ...
Was this reply helpful? Yes No

‎04-18-2021 10:11 AM

HP Recommended

Thank you! That's really helpful & such a quick response on here 😀

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‎04-19-2021 11:16 AM

HP Recommended

You're welcome @ladysteph1 I hope this will work out for you

@Papy_Mougeot  

105

thanks for the thumbs up

Emoticone et smiley salut coucou

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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