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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Warranty - new laptop
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04-18-2021 09:50 AM
Hi,
I've recently purchased myself a new HP Pavilion laptop (literally only 2 days old). The gentleman that sold it to me in store told me that the laptop comes with a 12mths manufacturers warranty. After registering my device it appears on the HP website that my device only has 9mths warranty remaining. I thought all new devices got a manufacturers warranty of 12mths when they are brand new? I'm a little confused why my device has 9mths left, I've double checked all the information I have inputted & it appears to be correct. I've even ended up speaking to a **bleep** in America (didn't notice this at the time) & he even said this shouldn't be the case & that I needed to speak to HP UK, but there doesn't appear to be any contact information for them, just the annoying robot help on their website.
Does anyone know whether I am able to get hold of HP regarding this as I can't seem to find a phone number that works or a contact email either.
Any advice is appreciated.
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Accepted Solutions
04-18-2021 10:00 AM
hi
https://support.hp.com/ie-en/document/c05084516
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04-18-2021 10:00 AM
hi
https://support.hp.com/ie-en/document/c05084516
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04-19-2021 11:16 AM
You're welcome @ladysteph1 I hope this will work out for you
thanks for the thumbs up
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