We're sorry - We can't seem to find the page you were looking for

[ChrisBedford]

Newly reinstalled notebook using Microsoft vanilla Windows 10 build 22H2 ISO

Installs and runs fine

Open hp.com/support -> Software and Drivers Laptop -> Let HP Detect your product -> prompts to install HP Support Solutions Framework, and thereafter correctly identifies the PC including product no (H4R48EA#ACQ) and serial no.

But when I "Select this product" I get the lady looking at a wall of pictures and the message in my header, plus "Try going back to Support home or use our Diagnostics Solutions [...]"

I just want to know if I have the latest drivers and BIOS installed. I realise this is quite an old PC but it's not like it went out of support during Windows XP or anything... 🤷‍♂️

[Paul_Tikkanen]

Below is the link to the driver page for your notebook:

HP ProBook 4340s Notebook PC Software and Driver Downloads | HP® Support

[ChrisBedford]

Thanks Paul

How did you find this page though? 🧐

[Paul_Tikkanen · Accepted solution]

You're very welcome.

When the PC doesn't show up by searching via the HP site using a product number or serial number, I use a general search using Edge 'HP 4340s drivers,' and I accessed the support page that way.

HP 4340s drivers - Search

There are several entries, but the first one you see works.

[ChrisBedford]

Elementary, isn't it? 😝 - I should have thought of that

Thanks again. Have a good [what's left of the] weekend

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

You enjoy the rest of the weekend too!