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‎01-24-2020 09:34 PM - edited ‎01-24-2020 09:36 PM

HP Recommended
Product: HP 15-da0020nr
Operating System: Microsoft Windows 10 (32-bit)

TL;DR: Does the 16G USB - Windows 10 64-bit Recovery Kit include the Windows 10 OS? 

 

Longer, slightly more humorous explanation:
My wife's laptop wouldn't boot at all, so I ran the diagnostics tool. It says there is no HDD. I open it up and look at it and say, "yes there is. It's right there." The laptop insists that no such thing exists. And my warranty was up 4 months ago. 

 

Shoot.

 

Well, we didn't create any bootable back up/recovery disks, so I go and find some new hard drive options. Then I try and figure out how to get Windows 10. I spent an hour on Microsoft's site and still can't figure out how to get a physical copy. I don't have an OS, so I can't get a browser started to download it on to the laptop.

 

I see that HP sells a 16G USB - Windows 10 64-bit Recovery Kit. But I can't find anything that tells me what is on it. Does that include the OS?

1 REPLY 1

‎01-24-2020 09:44 PM

HP Recommended

@aditola 

 

The specs of your machine is

 

    https://support.hp.com/hk-en/document/c06038600

 

It should include Software on Software Section. Why you have to buy, you can simply use Cloud Recovery tool

 

       https://support.hp.com/us-en/document/c06162205

 

Regards.

BH
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