When I turn on the laptop, it showing your device ran into a problem and needs to restart

[harsha0336h]

Hp victus a15 Ryzen 5 8645Hs (16gb ram / 512gb storage , 6gb rtx 3050)

[Hawks_Eye]

Hi @harsha0336h 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing this—I'm really sorry your HP Victus is stuck in a restart loop. That “Your device ran into a problem and needs to restart” message usually points to a critical system error, often triggered by a driver fault, corrupted system file, or hardware instability. 

Let’s walk through a few steps to help you recover your laptop.

Step-by-Step Recovery Guide

 

1. Try Safe Mode (if accessible)

• Turn on the laptop and force shutdown by holding the power button as soon as the error appears.
• Repeat this 3 times—Windows should enter Recovery Mode.
• Choose Advanced Options > Startup Settings > Restart, then press F4 for Safe Mode.

If Safe Mode loads successfully:

• Uninstall any recent drivers or updates.
• Run System File Checker:
  Open Command Prompt as admin and type:sfc /scannow

 

2. Use HP UEFI Hardware Diagnostics

• Turn off the laptop.
• Press Esc repeatedly while powering on, then press F2 to enter diagnostics.
• Run System Test and Memory Test to check for hardware faults.

If all tests pass, the issue is likely software-related.

 

3. Perform System Restore

If Recovery Mode appears:

• Go to Advanced Options > System Restore.
• Choose a restore point before the issue started.

 

4. Reset Windows (Keep Files)

If System Restore isn’t available or doesn’t help:

• Go to Advanced Options > Reset this PC.
• Choose Keep my files.
• This reinstalls Windows while preserving your personal data.

 

5. Update BIOS and Drivers After Recovery

Once your system is stable:

• Visit HP Victus a15 Drivers Page
• Download and install the latest:
  • BIOS
  • Chipset
  • Graphics (NVIDIA and AMD)
  • Storage and Firmware updates

Let me know if the error persists after these steps or if you’re unable to reach Recovery Mode—I’ll guide you through creating a bootable recovery USB if needed. 

You're doing everything right, and we’ll get your Victus back on track.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye