When computer turned on, a blue screen appears saying "Recovery: Your PC/device needs to be repaired

[DennisT2]

HP Victus laptop. I cannot locate a model number. There is a product ID on the bottom - 845A2UA#ABA. When powered on, a blue screen appears saying "RECOVERY: YOUR PC/DEVICE NEEDS TO BE REPAIRED. Then several diagnostics to run which accomplish nothing.

[zoey7886]

@DennisT2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Victus Laptop Recovery Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're experiencing a "Blue Screen of Death" (BSOD) with your HP Victus laptop, specifically a recovery issue. Here are steps you can follow to address the problem:

Use Recovery Media:

• If you have recovery media (USB flash drive or recovery discs), insert it into your laptop and restart your computer. This media can help restore the original operating system and software programs installed at the factory.

Access System Recovery Mode:

• Press the Esc key as your laptop starts, and then press F11 to access the System Recovery menu. Follow the instructions to attempt a system recovery.

Perform a Microsoft System Restore:

• If possible, perform a system restore to revert to a previous state before the error occurred. Access this feature through the recovery options menu.

Reset the PC:

• In the recovery options, choose "Reset this PC" if available. This option will allow you to remove all files and reinstall the operating system, which might resolve the issue but will delete all personal files, so ensure you have a backup if possible.

Utilize HP Recovery Tools:

• You can create and use HP Recovery media with the HP Cloud Recovery Download Tool. If you don't have the media, you might need to contact HP Support for recovery discs.

Change Boot Order if Necessary:

• Ensure that your HP Recovery media is set to boot first by accessing the boot menu (Esc key at startup, followed by F9) and selecting the device from which you want to boot.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,