cancel
Showing results for 
Search instead for 
Did you mean: 
MMA2
New member
3 2 0 0
Message 1 of 6
166
Flag Post
HP Recommended

When i plug in the charger to laptop it reaches 99% and not increases more than this percentage,

Pavilion 15

Pavilion 15 cc104nx

Tags (1)
5 REPLIES 5
Level 15
Level 15
22,794 22,578 1,941 7,125
Message 2 of 6
139
Flag Post
HP Recommended

When i plug in the charger to laptop it reaches 99% and not increases more than this percentage,

@MMA2 

 

Product introduction in late 2017

 

If the computer was purchased anywhere near this timeframe, the battery is nearly two years old.

99% is likely the best the battery can do.  99% is a perfectly acceptable charge for a computer that is not brand new.

 

Batteries degrade over time.

Read the article (link below) about Smart Battery Technology  

and

Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)

 

Things that are the Battery

 

  1. Read important information about battery recall.
  2. If your battery is impacted, follow the instructions to contact HP.

or

 

If your battery is not impacted by the recall:

  1. Read Information and Run component test on battery / AC adapter (charger).
  2. Purchase and install a replacement battery 

 

 

Recalls and Advisories

 

Product Recalls – Please READ

HP Replacement programs and product recalls

 

2018

Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected

 

HP urges customers to recheck all potentially affected products

 

In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018.

 

The batteries have the potential to overheat, posing a fire and burn hazard to customers.  It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.

HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible and check your battery.

 

 

2019

August 2019 Expansion of the 2018 HP Notebook Computer and Mobile Workstation Battery Safety Recall ...

 

Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.

 

HP Support Community

 

 

Please Note:

Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.

 

HP – Replacement and Product Recalls - Latest Information

 HP Replacement programs and product recalls

 

From HP - Important Information

 Battery Safety Mode

 

"Fat" Battery / Swollen Battery

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

 

Warranty Period

 

If the battery is failing and the computer is within the Warranty Period, contact HP Technical Support.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

 

 

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

 

============================================================

 

Information / Tests

 

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

 

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

 

Battery will not charge when system is warm to hot

If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down.  Short Version:  An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.

 

 

Battery seems “stuck” in a particular charge setting                                                                  

The battery might be OK and just need calibration (balance / set).

 

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

And / Or

 

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

 

Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)

 

Documents and Reference

 

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

 

Oddities and Contributions

 

  • Fix (High) Contrast (on computer screen)

Contributed by Pantopia

Unplug charging cable, wait a few seconds, plug in cable.

Relevant Post

 

  • Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)

Contributed by Rcamp48

Test system: HP Elite Pad 900 G1

Setup:  Tablet connected to docking station

Symptoms:  Shows 100% charge in battery – computer shuts off as soon as unplugged

Test (Solution):  Press and hold Power button and Reset button at the same time

Relevant Post

 

Run Component Tests

 

Contributed by  Wes_notebooks 

Testing for Hardware Failures

 

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

 

 

Purchase Options

 

  1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.
  1. If / When you know the battery type / part number, you may check for the battery at the Parts Store
  2. If the part is not available from HP, use your search engine to find – and purchase - the part in your region.

 

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

  • Open Support Home
  • Enter the full model name
  • When the website opens, select category Product Information
  • Look for the Specifications for your computer
  • The Product number may be listed in the Specifications document

 

Find your computer Serial Number

 

See: HP PCs, Printers - Finding the Serial Number

 

Find your part number

 

The part number you seek may be in the Maintenance and Service Guide

  • Open Support Home
  • Enter the full model name
  • When the website opens, select category User Guides
  • Look for and open the Maintenance and Service guide for your computer
  • Part numbers and replacement procedure are listed in the component replacement section (wording varies)

 

 

Check for parts at the PartSurfer Website

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number, Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

NOTE >> Parts marked as "n/a" are not available from HP.

 

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

 

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
Reply
0 Kudos
MMA2
New member
3 2 0 0
Message 3 of 6
100
Flag Post
HP Recommended

When i plug in the charger to laptop it reaches 99% and not increases more than this percentage,

I purchased my laptop 8/2019

about year and one or two months only

Reply
0 Kudos
Level 15
Level 15
22,794 22,578 1,941 7,125
Message 4 of 6
91
Flag Post
HP Recommended

When i plug in the charger to laptop it reaches 99% and not increases more than this percentage,

@MMA2 

 

 

3DL32EA HP Pavilion - 15-cc104nx

 


@MMA2 wrote:

I purchased my laptop 8/2019

about year and one or two months only


I can understand that the model may have been for sale after the introduction 2017 timeframe.

 

No matter - what I can see (and what it says) has absolutely no bearing on the situation. 

 

The answer is the same - beyond testing the hardware and looking to see if there is a Recall on the battery, you may wish to consider replacement.

 

Part Numbers and Replacement Procedures here:

Maintenance and Service Guide

 

In general and assuming No Recall for the device:

Standard Hardware warranty typically covers the first year after the device is purchased new-in-box from an authorized retailer (or directly from HP). 

 

Your country / region may have different laws and contracts do normally reflect the region in which you live. 

 

Our community cannot provide answers regarding warranty type, warranty repairs, duration of contract, exceptions, or other information. 

 

 

If you wish to do so,  contact HP Technical Support.  

 

HP Technical Support - HP Contact Information

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information on the Community).

 

  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

 

  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

 

  

“Everywhere” Contact Information - HP Technical Support

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

Option – Regions

 

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest

 

UK

  1. For faster support, first submit information / case online HP Customer Support UK
  2. Contact by Phone: Contact HP UK – Phone Assist

 

Option - HP Support is on Facebook!

HP on Facebook

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

 

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

 

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

 

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Pavilion - 15-cc104nx

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
Reply
0 Kudos
MMA2
New member
3 2 0 0
Message 5 of 6
65
Flag Post
HP Recommended

When i plug in the charger to laptop it reaches 99% and not increases more than this percentage,

first thank you,

and i apologize i purchased in 2018 not 2019 (mistake)

then,

i tested the device battery by hp support assistant and was no problem

i dont matter about 1% loss of the capacity i dont care but i want to fix the calibration of percentage (capacity meter percentage)

mean, i want to make the battery show 100% when fully charged with out recovering the capacity

only  show 100% and lamp or led show white not orange all time ,thats possible ??

and Iam sorry about my English 🙂

i wish you can understand me .

 

Reply
0 Kudos
Level 15
Level 15
22,794 22,578 1,941 7,125
Message 6 of 6
53
Flag Post
HP Recommended

When i plug in the charger to laptop it reaches 99% and not increases more than this percentage,

@MMA2 

 

Batteries degrade over time.

 

In general, the battery is expected to degrade as it ages.  The battery percentage will (likely) never recover beyond its current 99% capacity and, in fact, that total charge capacity will continue to diminish over time. 

 

The calibration is not something for which I can provide any meaningful details - it works (or not).  The science behind the testing and the technical details of the calibration is not my area of expertise.  In general, calibration is not something you need to repeat when the battery is working as expected.

 

 

Your English is excellent.  Smiling.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Kind Regards,
Dragon-Fur
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation